High Tech

Prizma specializes in high technology projects that require minute details and impeccable quality.  

Commercial

Working with tight deadlines and budgets Prizma provides quick turn-around time and quality workmanship. 

Architecture

Prizma works in collaboration with architects, designers and engineers to meet the specifications and the desired finished product. We select only the highest quality products for these types of projects to ensure superior durability and finish.

Come and visit us

76, rue Bombardier, Unité 3

Gatineau, Quebec

J8R OG5

Contact us

Phone: 819-663-4444

Ask About our Pickup and Delivery Service

We are open Monday to Friday from 7:30 to 16:30 

TERMS AND CONDITIONS

PRICE

The price provided for in the submission sent only covers the work specifically described therein and is addressed only to the recipient thereof, hereinafter "the client". It is subject to the terms and conditions below and will be valid for 90 days. Acceptance thereof by email or otherwise will constitute a contract between the parties under these terms.

PAYMENT TERMS

The customer agrees to pay the price provided for Prizma's submission for the work carried out by Prizma in full and upon receipt of the invoices before the collection or delivery of the products, either by credit card or in cash. The customer agrees to pay, in addition, any applicable tax on the work carried out by Prizma.

PRIVILEGE ACCOUNT OPENING

For "privileged" customers who have an account opened with Prizma for this purpose, the customer may, under certain conditions, benefit from an additional period of 30 days to pay their invoice from the date entered on the latter.

CONDITIONS OF SALE

Prizma reserves the right to invoice the customer for additional costs in the following cases: a special colour is requested by the customer and/or required; a colour different from that indicated in the quote is requested by the customer; additional preparation is required for the parts to be painted (masking, etc.); the dimensions of the parts that have been given do not conform to the actual dimensions; the quantity and/or condition of part (s) which has been given in the estimate does not conform to reality; all parts are not delivered at the same time by the customer; the parts to be painted are larger than the Prizma ovens; the parts have no holes or place to hang; In this case, Prizma will see to sending the customer a notice of additional costs describing the reasons for the additional costs invoiced and the customer agrees to pay Prizma for these additional costs.

In the event that the client fails to make full payment for the price of the work including any additional costs, Prizma reserves the right to retain the goods affected by the work and of which it is in possession. In such a case, Prizma may, at its discretion, charge reasonable storage costs depending on the circumstances. Any invoice unpaid at maturity bears interest at an annual interest rate of 24%.

STATE OF GOODS

The client is responsible for representing Prizma properly with the state of the parts to be painted or treated or for the specific uses envisaged during the request for quotation in order to allow Prizma to adequately advise the client on the manufacturer's recommendations for the products to be used in the circumstances and identify the appropriate specifications and necessary application processes. Prizma will not be responsible for any failure or omission by the client to provide Prizma with information essential to the performance of the work.

TERMINATION OR END OF CONTRACT

In the event that a client fails to comply with these terms and conditions, Prizma has the right to cease the execution of the work and to terminate the contract on simple notice to the client for this purpose, without the client being able to claim any compensation to Prizma in this regard. In all cases of termination of the contract, for any reason whatsoever, the client must pay for the work already carried out and the materials ordered, which can be given to him on request.

PICKUP AND/OR DELIVERY AND RELATED COSTS

The timescales for carrying out the work, picking up or delivering are only given for information and are not guaranteed.

The delivery price depends on the delivery and/or pick-up address as well as the number of trips required. The customer is responsible for ensuring that a person is present at the place of delivery, if necessary, in order to accept the delivery and that the places are adequate to receive the parts, Prizma reserves the right to charge additional costs when the customer does not facilitate delivery within 5 days of being informed that the work has been completed.

QUALITY GUARANTEE

Prizma guarantees the work it has performed against workmanship for a period equivalent to that granted in the guarantee of the manufacturer who supplied the product applied to the products targeted by the work. The guarantee is granted to the customer only and is not transferable.

This aforementioned warranty replaces and excludes all other responsibilities of any kind provided for by law, in extracontractual matters raised.

DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY

Prizma shall not be liable to the customer for damage caused in transit by third parties or arising from breach of warranty, damage to property that did not survive the painting process, extra-contractual liability, including negligence, strict liability or otherwise. This warranty does not apply in the following cases:

a) In case of lack of adhesion due to sharp edges;

b) In the case of badly made welding or which does not resist the process;

c) In the case of rust in cracks, small weld holes, cracks or between places that are metal on metal (sandwich), pipes, all places that the paint cannot penetrate to protect the metal against rust;

d) In cases of rust developing on the suspension holes;

e) In cases where the paint is damaged during final installation on or off the premises of Prizma;

f) The durability of the work when the conditions of use have not been clearly explained before the conclusion of the contract (eg: part exposed to salt, UV rays, chemical products, etc.);

g) For parts requiring liquid painting or in transparent powder, the company cannot guarantee the adhesion of the paint or that the paint will not have any imperfection due to a reaction with a contaminant or according to the condition of the parts because they cannot receive the treatment to ensure optimum adhesion and to remove all contaminants;

h) The warranty is void when the client has requested a different treatment or product than that recommended by Prizma;

i) The warranty is excluded when the customer has not given Prizma the opportunity to repair the work.

CLAIMS PROCEDURE

Claims must be reported in writing to Prizma within a reasonable time who must be able to inspect the part considered to have a defect, imperfection, or low quality. It is the customer's responsibility to correctly identify the service concerned by the claim and to specify in particular the date of the services, the invoice number and the date of delivery (the details). It is understood that the customer assumes full responsibility for providing details, and that the warranty will be null and void if the customer is unable to provide such details.